Feel free to ask us anything – our team is on your side!
For any questions during the office hours please call our team in our Split headquarters on +385 21 332 332 or send us an e-mail on the address croatia-yachting.hr.
You have booked your yacht charter and are excited for your sailing holiday to begin. Before you arrive, here are a few things you should know to make your arrival and check-in go as smoothly as possible – so you start your holiday in the best possible way!
BEFORE you arrive to check-in…
Send us your crew list: It is important you get this information to us on time so we can prepare the boat for you and your crew. Your agent will send you a blank crew list or a link to fill out the form. If we do not receive a crew list before your check-in date, this could delay check-in. But don’t worry, we understand that last-minute changes can happen. If this is the case, our base staff will handle this on the day; it is just important to get your initial information to us before you arrive.
Send us your sailing and VHF licenses: we need to see your licenses before you arrive to confirm the validity of all licenses and to ensure that they are adequate for the type of yacht you are chartering. This is very important and will help avoid any unnecessary problems during check-in. One person on board also needs to have a valid VHF license.
Request an early check-in: if you have an early flight or would like to check-in earlier than our standard 5 pm, you can request an early check-in (1 pm).
Request extra equipment: if you wish to add extra equipment to your yacht charter, like a SUP or extra sails, be sure to request this BEFORE you arrive. This makes the check-in procedure smoother and ensures we have everything available and ready for you.
Arriving by Car: you can check whether there is guarded parking available within the marina facility, or research parking options available to you.
Arriving to the airport: you can arrange a transfer in advance through your agent or charter company. Otherwise, taxi and bus options are available directly from the airport.
PROVISIONING: if you are interested, there is an option to order your provisioning online with delivery directly to your boat!
Upon Arrival…
Please arrive at our base office for check-in on time, and have the following prepared:
- Boarding pass
- Crew list with correct information
- Original skipper’s license
- Original VHF license
- All ID documents from the crew
- Payment method (cash in local currency and credit cards)
Check-in Procedure at the Base
Before boarding and setting sail, there is some administration we need to take care of. During this process we:
- Confirm the final crew list (list of passengers) – checking all details and documents in the crew list you already provided and making any last-minute updates required.
- Check all of the original sailing licenses (skipper’s license and VHF) previously confirmed by email. When chartering bareboat, the skipper must have valid original certificates for the size and tonnage of the boat required by Croatian Maritime Law as well as valid and original VHF radio license in their possession.
- Payments: payments for tourist tax, and any extra equipment (if not already paid in advance), can be done in cash or with credit cards. When paying cash please ensure that you prepare the local currency (Croatian kuna HRK) as we cannot accept EUR.
- Security Deposit: The security deposit can be done in cash or credit card. However, be sure to check beforehand if your card is accepted, and inform your bank about the transaction. Although this is only for authorisation, the bank may not approve the transaction due to daily limits.
- Deposit Insurance: If you haven’t already done so, you can get deposit insurance at the base. Or, contact your agent or charter agency for more information BEFORE you arrive. More info about deposit insurance that we offer can be checked here.
Once all of this is completed, our base staff will finalise all of the documentation and let you know when your boat is ready for embarkation. Your entire crew doesn’t need to be present for this initial part of the check-in process, you can send them for provisions or to sit and relax at a café.
- Embarkation officially starts at 17:00. If the boat is ready before this time, we will let you know and arrange an earlier check-in. You can also request early embarkation (13:00) at an extra cost. Just before it is time for embarkation, come back into the office and collect the boat papers. The staff will then call the technician for the boat check-in procedure.
Boat Check-in with our Technician
You’re almost ready to set sail, the last step in this process is going through the ‘boat check-in’ with our technician to ensure you understand everything on the boat, and that all of the equipment is in working order and correct.
- The technician will meet you on board or arrive shortly after you. Give the technician your boat papers, so he can go through the checklist and inspect the boat with you. Note: if you arrive before the technician, you can leave your suitcases in the cabins but do not unpack, so the technician has space to move around.
- The skipper or person responsible for navigation needs to be present for this process.
- The technician will check all navigation, electrical and safety items listed, as well as the sails, all equipment, and all features important for the safe operation of the yacht. If you have any questions, now is the time to ask. If you notice anything wrong, any marks etc., now is the time to point it out to the technician.
- Once completed, both parties sign the checklist and each receive a copy.
- If the technician leaves and you notice something BEFORE sailing out that you would like marked, you can contact us on the technical support number (listed in the papers of the boat, and also visible near the navigation table).
Now, we are done with the check-in procedure. Once you have your provisioning and crew on board, you can release your bowlines and begin your sailing adventure!
We wish you good wind, calm seas and a beautiful holiday on our Adriatic.
